Return and Exchange Policy
The Crossing Arrows Return and Exchange Policy
We will gladly accept unwashed, unworn merchandise, with original sales receipt, with original sales tag attached, and within 30 days.
All returns are subject to verification of original sale. We reserve the right to limit returns regardless of receipt.
Merchandise may be returned by mail within 30 days of the original purchase date.
Please Note: Certain items and online purchases may be subject to additional return restrictions as noted on the tag, packing slip or posted online.
The restrictions and conditions stated in the Return and Exchange Policy above apply.
To Return by Mail
Complete the Return Form (the bottom portion of your packing slip), including Quantity Returned and Reason Code found on the reverse side of your packing slip.
Include your contact information in case we need to contact you regarding your return.
Pack your merchandise with the return form securely inside.
We advise selecting an insured mail service; we are not responsible for items that we do not receive.
Packages must be prepaid by you; COD deliveries will not be accepted.
Unfortunately, we cannot refund original or return shipping fees.
If you would like to exchange an item, return the original item and place a new order separately.
Refunds are only issued to the credit card used when the order was originally placed if within 30 days.
Please allow up to 2 weeks for your refund to post on your account once we receive the package.
If you do not have a packing slip, please contact us at firstname.lastname@example.org and we will email you a packing slip.