Return Policy

Return and Exchange Policy

The Crossing Arrows Return and Exchange Policy

• We will gladly accept unwashed, unworn merchandise, with original sales receipt, with original sales tag attached, and within 30 days.

• All returns are subject to verification of original sale. We reserve the right to limit returns regardless of receipt.

• Merchandise may be returned by mail within 30 days of the original purchase date.

• Please Note: Certain items and online purchases may be subject to additional return restrictions as noted on the tag, packing slip or posted online.

• The restrictions and conditions stated in the Return and Exchange Policy above apply.

To Return by Mail

• Complete the Return Form (the bottom portion of your packing slip), including Quantity Returned and Reason Code found on the reverse side of your packing slip.

• Include your contact information in case we need to contact you regarding your return.

• Pack your merchandise with the return form securely inside.

• We advise selecting an insured mail service; we are not responsible for items that we do not receive.

• Packages must be prepaid by you; COD deliveries will not be accepted.

• Unfortunately, we cannot refund original or return shipping fees.

• If you would like to exchange an item, return the original item and place a new order separately.

• Refunds are only issued to the credit card used when the order was originally placed if within 30 days.

• Please allow up to 2 weeks for your refund to post on your account once we receive the package.

• If you do not have a packing slip, please contact us at helloworld@crossing-arrows.com and we will email you a packing slip.