Return Policy

Return and Exchange Policy

The Crossing Arrows Return and Exchange Policy

  • We will gladly accept unwashed, unworn merchandise, with original sales receipt, with original sales tag attached, and within 30 days.

  • All returns are subject to verification of original sale. We reserve the right to limit returns regardless of receipt.

  • Merchandise may be returned by mail within 30 days of the original purchase date.

  • Please Note: Certain items and online purchases may be subject to additional return restrictions as noted on the tag, packing slip or posted online.

  • The restrictions and conditions stated in the Return and Exchange Policy above apply.

To Return by Mail

  • Complete the Return Form (the bottom portion of your packing slip), including Quantity Returned and Reason Code found on the reverse side of your packing slip.

  • Include your contact information in case we need to contact you regarding your return.

  • Pack your merchandise with the return form securely inside.

  • We advise selecting an insured mail service; we are not responsible for items that we do not receive.

  • Packages must be prepaid by you; COD deliveries will not be accepted.

                                      Crossing-Arrows.com
                                      Returns Department
                                      2315 NW Lookout Rdg
                                      Lee’s Summit, MO 64081
  • Unfortunately, we cannot refund original or return shipping fees.

  • If you would like to exchange an item, return the original item and place a new order separately.

  • Refunds are only issued to the credit card used when the order was originally placed if within 30 days.

  • Please allow up to 2 weeks for your refund to post on your account once we receive the package.

  • If you do not have a packing slip, please contact us at helloworld@crossing-arrows.com and we will email you a packing slip.

 

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